Order FAQs
Q: Where do you ship from and how quickly will my order ship?
A: All orders ship from our warehouse in Texas, USA. Most in-stock orders placed before 12 PM CST (Monday–Friday) ship out the same business day. Orders placed after that time, or on weekends or holidays, ship the next business day. During busy moments—like launches or sales— processing may take up to 5 business days.
Q: Can you guarantee a specific delivery date?
A: Shipping timelines are estimates and may vary due to weather, holidays, customs, or carrier delays. While we can’t guarantee an exact arrival date, you’ll see available shipping methods and estimated transit times at checkout, and we’ll always do our best to help if an issue comes up. For full details, please see our Shipping Policy.
Q: Do you ship outside of the US?
A: Yes! We currently ship to Canada, Austria, Germany, Sweden, Switzerland, France, Italy, Spain, Australia, New Zealand, and the United Kingdom, and we’re working to add more regions. If your country isn’t listed yet, email us at hello@theindieblue.com to see if and when we may be able to serve your area.
Q: How are duties and import taxes handled for international orders?
A: Duties and import taxes are not included in your order total and will be collected by your local carrier at delivery or pickup. Any such fees are the responsibility of the customer.
Q: What should I do if my package is lost or marked as delivered but I can’t find it?
A: First, double-check all possible delivery locations (front door, side door, mailbox, parcel lockers, building office, etc.) and check with neighbors (in person or neighborhood groups on social media are also great ways to locate missing packages!) or household members. If you still can’t locate your package after those steps, email us at hello@theindieblue.com within 7 business days of the marked delivery date. We’ll help you start a claim with the carrier. Once a claim is submitted, please allow up to 10 business days for carrier updates. Any replacements or credits, if applicable, are typically issued within 15 days of the carrier’s most recent update.
Q: How can I see my order details?
A: An order confirmation email is automatically sent when your order is placed, and a shipping confirmation with tracking is sent once your order ships. If you need us to resend these, email hello@theindieblue.com. We also recommend checking your Spam or Promotions folders.
Q: Can I edit or cancel my order after it’s placed?
A: Because we process orders quickly to get them on their way to you, we’re not able to modify or cancel orders once they’ve been submitted. This includes changes to styles, sizes, colors, discounts, and shipping addresses. Please review your order carefully before checkout.
Once your order arrives, we’re happy to help with eligible returns or exchanges in line with our Returns Policy (returns are accepted within 21 days of the ship date for store credit or exchange via our Returns Portal).
Q: My discount code isn’t working. What should I do?
A: Welcome codes and promo codes cannot be combined with other discounts and are generally limited to one use per customer. If this is your first order and you’re receiving an error when using your code, email us at hello@theindieblue.com. We’ll either issue a store credit for the price difference or provide a new one-time-use code for a future order, depending on the situation.
Q: Do you restock sold-out items?
A: Sometimes! If an item is sold out, select your preferred size and color on the product page and click “Email me when this is back in stock.” If we restock that style in your selection, you’ll receive an email notification.
We also periodically restock items that are returned in brand-new, tagged condition and pass our quality checks. These restocks are usually in very limited quantities, so if you receive a restock notification, we recommend ordering quickly.
Q: When will my preorder item ship?
A: Preorder items include an estimated ship window on the product page and/or in the variant name (for example, “ships in JUNE”). If you’re unable to find the timeframe, email hello@theindieblue.com and we’ll be happy to help.
If your order includes both preorder and in-stock items, the entire order will ship together once all items are ready. If you’d like in-stock items sooner, we recommend placing a separate order for those pieces.
If your order contains multiple preorder items with different ship windows, your order will ship when all preorder items are ready to go.
Q: How do I make a return?
A: Returns are accepted within 21 days of the ship date for store credit or exchange only. To start a return, please visit our Returns Portal (linked on our Returns page).
We recommend trying on and inspecting your items as soon as they arrive so that, if needed, your return can be submitted within the 21-day window. Items mailed back outside of this window, or that don’t meet our Return Eligibility criteria, will not be eligible for store credit or exchange and may be returned to the sender.
Q: Can I return a gift?
A: If your order was a gift, please inspect items for size, color, and condition upon receipt. All returns must be processed by the original purchaser, as we’re unable to change the email or address associated with return labels or store credits in our system.
Q: What if I received the wrong item or an item arrived flawed?
A: In the rare case that you receive the wrong item or an item that arrives flawed or damaged in transit, please contact us right away at hello@theindieblue.com. Include your order number, a brief description of the issue, and clear photos of the item, flaw, and tags/labels.
We’ll review your message and, if approved, provide a prepaid return label and arrange a replacement whenever possible. If a replacement isn’t available, we’ll work with you on another solution in line with our Returns Policy.