BRAND FAQs
ABOUT INDIE BLUE
ARE YOU A BRAND OR A STORE?
We are a brand and make our styles from design to packaging, personally ensuing quality and fit are on par with the INDIE BLUE name. We sell our brand directly to consumers via this website.
WHO DO YOU DESIGN FOR AND WHAT IS YOUR INSPIRATION?
We design for everyone! INDIE designs fit into an inspired life of moments, travel, swimming, occasions and just every day. Our inspiration comes from the ocean (blue), whimsical vibes, a mediterranean lifestyle, vintage styles, rare textiles and our own children. We love clothing as a means of self expression. Wearability and quality are cornerstones of everything we do.
WHERE ARE YOU LOCATED AND WHERE ARE YOUR ITEMS MADE?
Our brand team is based in Ponte Vedra, Florida. Our warehouse and fulfillment team is in Texas. We use ethical, small manufacturers all over the world— based in India, China and Turkey primarily.
HOW DO I CONTACT INDIE BLUE?
If you have any questions or concerns, you may reach out to us at hello@theindieblue.com
We respond to emails between the hours of 9am to 5pm EST. Please allow 24-48 hours, but we will do our best to respond sooner.
SHIPPING
WHERE DO YOU SHIP FROM AND HOW QUICKLY?
Because we ship from our warehouse Texas, items are often filled within one business day (excluding PREORDERS).
Please note that we cannot guarantee a certain arrival date, but we do offer expedited options at checkout.
Please view our Shipping Policies to learn more about our shipping options.
DO YOU SHIP OUTSIDE OF THE US?
We are currently shipping to Canada, Austria, Germany, Sweden, Switzerland, France, Italy, Spain, Australia, New Zealand and the United Kingdom and eager to add more regions as we can. Please feel free to reach out to hello@theindieblue.com to find out when we will serve your specific region.
WHAT DO I DO ABOUT A LOST OR STOLEN PACKAGE?
For orders that show “Delivered” but are not at your residence/mail lockers/condo or apartment office, you can reach out to us at hello@theindieblue.com. We ask that you reach out to any neighbors or office managers to confirm the package as lost. If unable to locate the package from neighbors or office managers after 7 business days, we will work with the carrier on submitting a claim. Once we have contacted the carrier, please allow up to 10 business days to allow for all updates from the carrier. Any replacements or credits will be issued within 15 days of most recent update from the carrier.
CHANGE REQUESTS
WHAT ARE MY ORDER DETAILS?
An order confirmation email is sent automatically when an order is placed. We are happy to resend any confirmation or tracking emails if needed if you contact us at hello@theindieblue.com. Please be sure to check any Spam or Junk folders since further communication or confirmations may be sorted there as well.
CAN I EDIT OR CANCEL MY ORDER?
Please note that orders cannot be modified once placed. As a small business trying to fill orders as quickly as possible for our customers all over the globe, please understand that we are unable to make changes to your order once processed.
Once you receive your order, we will be happy to work with you to get any items returned or exchanged. Please see our Returns Policy for details on how to make a return.
Please confirm all shipping details before checkout as we are not able to make changes once an order is placed or has been shipped.
MY DISCOUNT CODE ISN'T WORKING.
Welcome codes cannot be combined with other codes or discounts and can only be used once per customer. If this is your first order and you are encountering an error using your code, you may contact us at hello@theindieblue.com where we will either issue you a store credit for your order or issue a new one-time-use-code to be used on your next order.
RESTOCKS+PREORDERS
DO YOU RESTOCK SOLD OUT ITEMS?
If an item is showing “Sold Out”, you may select the size and color options of the item you are interested in and then click the link “>Email me when this is back in stock” located above the color swatches. As some items we do restock seasonally, you will be notified once the item is back in stock in the size and color you have selected. Also, items that are returned brand new, tagged, and pass our quality check will be restocked on the website weekly. These restocks will be limited and in small quantities, so when notified, don’t hesitate to order.
WHEN WILL MY PRE-ORDER ITEM SHIP?
Pre-Order ship times will be noted in the product description and/or in the variant name to say “ships in MONTH.” If you are unable to locate these details in your order confirmation email, please email hello@theindieblue.com where we will be happy to help
Orders including both “ready to ship” and “pre-order” items will be held and shipped once ALL items in order are ready to ship. Please place separate orders if you would like to receive “in stock” items sooner.
If order includes multiple pre-order items with different ship times, the order will be held until all pre-order items are ready to ship
RETURNS
HOW DO I MAKE A RETURN?
Returns must be made within 21 days of ship date and are for Store Credit or Exchange only by visiting our Returns Portal. Items mailed back outside of this window will be returned to the sender at the sender’s cost.
We recommend inspecting items immediately upon receipt to confirm fit and details are correct so that if a return is needed, it is able to be processed within the allocated time frame.
If order is a gift, please inspect items to confirm details like size, color, condition. Any returns must be made by the purchaser of gift as our system does not allow changes to email or address for shipping labels or store credits.
Please visit our Returns Page to view additional details on how to make a return.
HOW DO I MAKE AN EXCHANGE?
Quick exchanges are now available through our Returns Portal when wanting to exchange for a different size of the same style. Please reach out to Hello@theindieblue.com if you would like to exchange for a different style or color.
WHAT DO I DO IF I RECEIVED THE WRONG ITEM OR IF AN ITEM ARRIVED FLAWED?
In the rare instance that you receive the wrong item or receive an item that is flawed, please contact us immediately at hello@theindieblue.com. Include any photos showing the flaw or the incorrect labels/tags of the wrong item. We will promptly issue a pre-paid shipping label and once your item has been received, we will ship out any replacement (if in stock) or refund.