INDIE BLUE

FAQs

Are you a brand or a store?

We are a brand and make our styles from design to packaging, personally ensuing quality and fit are on par with the INDIE BLUE name. We sell our brand directly to consumers via this website.

Where are you located and where are your clothes made?

Our brand team is based in Ponte Vedra, Florida. Our warehouse and fulfillment teams is in Texas. Please note we only sell online at this time. We use ethical, small manufacturers all over the world— based in India, China and Turkey primarily. 

Where do you ship and how quickly?

We ship from our warehouse Texas. Items generally ship within 1 business day and arrive to US locations within approx. 2-7 days once shipped. Please note that we cannot guarantee a certain arrival date, but we do offer expedited options at checkout.

Please view our Shipping Policies to learn more about our shipping options.

Do you ship outside of the US?

We are currently shipping to Canada, Austria, Germany, Sweden, Switzerland, France, Italy, Spain, Australia, New Zealand and the United Kingdom and eager to add more regions as we can. Please feel free to reach out to hello@theindieblue.com to find out when we will serve your specific region.

Import duties and taxes are not included in item price or shipping cost. It is the customer’s responsibility and will be collected by the local carrier upon delivery or pick up. 

Refusing to accept/pick up order will result in the order being marked “abandoned” by the carrier and will be ineligible for store credit or a return.

Duties and taxes on goods vary depending on the product value and your countries’ rules and regulations.  

 

Can I cancel or modify my order?

Please note that orders cannot be modified once placed. As a small business trying to fill orders as quickly as possible for our customers all over the globe, please understand that we are unable to make changes to your order once processed. 

Once you receive your order, we will be happy to work with you to get any items returned or exchanged. Please see our Returns Policy for details on how to make a return. 

Please confirm all shipping details before checkout as we are not able to make changes once an order is placed or has been shipped.

What is my order number and order details?

An order confirmation email is sent automatically when an order is placed. We are happy to resend any confirmation or tracking emails if needed if you contact us at hello@theindieblue.com. Please be sure to check any Spam or Junk folders since further communication or confirmations may be sorted there as well.

Do you restock sold out items?

If an item is showing “Sold Out”, you may select the size and color options of the item you are interested in and then click the link “>Email me when this is back in stock” above the color swatches. As some items we do restock seasonally, you will be notified once the item is back in stock in the size and color you have selected. Also, items that are returned brand new, tagged, and pass our quality check will be restocked on the website weekly. These restocks will be limited and in small quantities, so when notified, don’t hesitate to order.

My coupon/welcome code is not working?

Welcome codes can be used once per customer and will expire after use. If this is your first order and you are encountering an error using your code, you may contact us as hello@theindieblue.com to look into it where we will either issue you a store credit for your order or issue a new one-time-use-code to be used on your next order.

 

 

When will my Pre-Order ship?

  • Pre-Order ship times will be noted in the product description and/or in the variant name to say “ships in MONTH.” If you are unable to locate these details in your order confirmation email, please email hello@theindieblue.com where we will be happy to help
  • For orders placed within the US, orders including both “ready to ship” and “pre-order” items will be split and shipped separately
  • For orders placed outside of the US, orders including both “ready to ship” and “pre-order” items will held and shipped once ALL items in order are ready to ship. Please place separate orders if you would like to receive “in stock” items sooner.
  • Shipping options selected at checkout will apply to the “ready to ship” items and the “pre-order” items will ship Economy as they become available
  • If order includes multiple pre-order items with different ship times, the order will be held until all pre-order items are ready to ship

What do I do about a lost or stolen package?

For orders that show “Delivered” but are not at your residence/mail lockers/condo or apartment office, you can reach out to us at hello@theindieblue.com. We ask that you reach out to any neighbors or office managers to confirm the package as lost. If unable to locate the package from neighbors or office managers after 5 business days, we will work with the carrier on submitting a claim. Once we have contacted the carrier, please allow up to 10 business days to allow for all updates from the carrier. Any replacements or credits will be issued within 15 days of most recent update from the carrier.

My order has arrived with a flaw or is the wrong item. What do I do?

In the rare instance that you receive the wrong item or an item that is flawed, please contact us immediately at hello@theindieblue.com. Include any photos showing the flaw or the incorrect labels/tags of the wrong item. We will promptly issue a pre-paid shipping label and once your item has been received, we will ship out any replacement (if in stock) or refund. 

How do I make an EXCHANGE?

Currently, due to fluctuating inventory quantities, we are not able to offer exchanges. If you would like a different size or style, you will need to return your unwanted item for a store credit that will be used on the item you are wanting. Please visit our Returns Page to view additional details on how to make a return.

How do I make a RETURN?

Returns must be made within 21 days of ship date and are for Store Credit only. Items mailed back outside of this window will be returned to the sender at the sender’s cost.

We recommend inspecting items immediately upon receipt to confirm fit and details are correct so that if a return is needed, it is able to be processed within the allocated time frame.

If order is a gift, please inspect items to confirm details like size, color, condition. Any returns must be made by the purchaser of gift as our system does not allow changes to email or address for shipping labels or store credits.

Please visit our Returns Page to view additional details on how to make a return.