INDIE BLUE

FAQs

 

Where do you ship and how quickly?

We ship from our warehouse Texas. Items generally ship within 1 business day and arrive to US locations within approx. 2-5 days once shipped. Please note that we cannot guarantee a certain arrival date.

INTERNATIONAL ORDERS: We are excited to ship internationally to select global regions. All international orders go out within 1 business day for an approximate arrival within 5-10 days from the time of shipment. Duties and taxes are not included and the responsibility of the customer. 

We are currently shipping to Canada, Austria, Germany, Sweden, Switzerland, France, Italy, Spain, Australia, New Zealand and the United Kingdom. and eager to add more regions as we can. Please feel free to reach out to hello@theindieblue.com to find out when we will serve your specific region. 

 

Are you a brand or a store?

We are a brand and make our styles from design to packaging, personally ensuing quality and fit are on par with the INDIE BLUE name. We sell our brand directly to consumers via this website.

 

Where are you located and where are your clothes made?

We are based in Ponte Vedra, Florida and sell online only at this time. We use ethical, small manufacturers all over the world— based in India, China and Turkey primarily. 

 

What is your return policy?

Most of our items are flexible sizing and we work hard to make them true to size. However, we also know that ordering online can be stressful if you are not sure of sizing, so we offer a brief return window to allow for try-ons.

US RETURNS ARE ELIGIBLE FOR STORE CREDIT ONLY. Note that due to freight costs as well as duties, all international sales are considered final and not eligible for exchange or refund. 

For US orders, we accept merchandise within 21 days of your order being placed for returns, unless the item is specifically marked FINAL SALE in the product name. Regular sale items are returnable.

Returned item must be received within 21 days of your order date, and still be new with tags attached, in original packaging, and not worn or damaged in any way. Shipping charges will not be credited and if shipping was free and the return makes the total order less than the $150 cut-off for free shipping, then a shipping charge will also be factored into the store credit. 

 

HOW TO COMPLETE YOUR RETURN

Only orders that make it back to us within 21 days of your order date are eligible for store credit. To complete your return, visit our returns portal located here: 

https://theindieblue.loopreturns.com/